Refund policy

Effective date: October 13, 2026

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn, and with its tags attached. Original packaging is not required. Sale items are eligible for returns.

Starting a Return

To request a return or exchange, contact us at roshejewels@gmail.com.

If your return is approved, we will provide instructions on how to send your item back. Please obtain approval before shipping your return. For change-of-mind returns, you are responsible for return shipping costs, and the shipment must be insured.

Approved returns should be sent to:

Roshe Jewels
650 S. Hill Street, Suite 426
Los Angeles, CA 90014, United States

Exceptions

Rings resized at your request are not eligible for refunds under our voluntary return policy. Custom-designed pieces are not eligible for returns or exchanges under this policy.

Exchanges

You may request an exchange within 7 days after receiving your item. Please contact us to discuss availability and arrangements.

Refunds

We will notify you once we have received and inspected your return and confirm whether the refund has been approved.

If approved, you will receive a full refund to your original payment method within 1 week of our receipt of the returned item. We do not charge restocking fees. Please allow additional time for your bank or payment provider to process and post the refund.

Statutory Consumer Rights

This policy does not affect your rights under applicable consumer law. Where applicable, eligible EU online purchases are subject to a 14-day cancellation period after delivery, which takes precedence over our 7-day return window.