Privacy policy

Last updated: October 13, 2026

This website and online store are operated by Roshe Jewels (“we,” “us,” and “our”) and are powered by Shopify. This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website, make a purchase, use our related services (collectively, the “Services”), or communicate with us.

If this Privacy Policy conflicts with our Terms of Service, this Privacy Policy governs matters relating to the collection, use, and disclosure of personal information.

Please read this Privacy Policy carefully to understand our privacy practices and your rights and choices.

Personal Information We Collect or Process

Personal information means information that identifies you or can reasonably be linked to you. Depending on how you interact with our Services, we may collect or process the following categories:

  • Contact information: Your name, email address, phone number, billing address, and shipping address.
  • Payment and transaction information: Your payment method, payment confirmation, and details of purchases, returns, refunds, exchanges, or cancellations. Payment providers process the payment credentials needed to complete your transaction.
  • Account information: Information associated with your customer account, including your contact details, saved addresses, preferences, and order history.
  • Shopping activity: Products you view, add to your cart, or purchase.
  • Communications: Information you provide when contacting us, including customer-service requests, custom-design inquiries, and any images or other materials you choose to share.
  • Device information: Your IP address, browser type, device information, network information, and online identifiers.
  • Usage information: How you access, navigate, and interact with our website, including through cookies and similar technologies.
  • Preferences and inferences: Your marketing preferences and interests inferred from your shopping activity, where permitted by applicable law.

Personal information does not include information that has been de-identified so that it cannot reasonably be linked to you.

Sources of Personal Information

We may collect personal information from:

  • You directly: When you place an order, use your customer account, subscribe to our newsletter, contact us, or provide information for a custom-design inquiry.
  • Your device and interactions with our Services: Through cookies and similar technologies when you browse our website or interact with our communications.
  • Service providers: Including Shopify, payment providers, and providers supporting shipping, communications, analytics, and other store operations.
  • Marketing partners and other platforms: Where enabled and permitted by applicable law, including advertising platforms and services through which you interact with our business.

How We Use Your Personal Information

Depending on how you interact with our Services, we may use your personal information for the following purposes:

  • Orders and customer accounts: To process payments, fulfill and deliver orders, manage your account, and handle returns, refunds, exchanges, or cancellations.
  • Customer support and custom-design inquiries: To respond to questions, discuss design requirements, and communicate about your orders or requested services.
  • Personalization and improvement: To remember preferences, recommend relevant products, understand how customers use our website, and improve the shopping experience.
  • Email marketing: To send newsletters, product updates, offers, and other promotional emails in accordance with your preferences and applicable law. You can unsubscribe using the link in our marketing emails.
  • Advertising and measurement: To display relevant advertisements and measure their effectiveness, including through advertising partners, subject to applicable consent requirements and your privacy choices.
  • Security and fraud prevention: To verify transactions, detect and investigate suspicious activity, prevent unauthorized access, and protect our customers and business.
  • Legal and administrative purposes: To maintain necessary business records, comply with legal obligations, respond to valid legal requests, resolve disputes, and enforce our agreements.

Unsubscribing from marketing emails does not prevent us from sending necessary, non-promotional communications about your orders, account, or requests.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With service providers: Including Shopify and providers that support payment processing, shipping, customer communications, website hosting, analytics, and other store operations.
  • With advertising and marketing partners: To display relevant advertisements and measure their effectiveness, subject to applicable consent requirements and your privacy choices. This includes Shopify’s enhanced services, which may use information about your activity across different merchants and websites.
  • At your request or with your permission: When you authorize us to share information with another party or use a feature that involves a third-party service.
  • For legal and security purposes: To comply with applicable law and valid legal requests, enforce our agreements, investigate fraud, and protect our rights or the rights and safety of others.
  • In connection with a business transaction: Such as a merger, acquisition, reorganization, or sale of all or part of our business, subject to applicable legal requirements.

Certain disclosures for advertising purposes may constitute a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws. Depending on where you live, you may have the right to opt out through our Your Privacy Choices page.

Further information about Shopify’s processing of personal information is provided under Relationship with Shopify below.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information to operate and improve the Services. Information you provide through our store is shared with Shopify and service providers that may process it in countries other than your country of residence.

We also use Shopify’s enhanced features to help protect, grow, and improve our business. These features may involve Shopify using personal information from your interactions with our store, other merchants, and Shopify to provide services such as personalization and advertising.

For this processing, Shopify acts as an independent data controller and is responsible for responding to requests concerning its use of your personal information for these purposes.

To learn more about Shopify’s practices, please read the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise rights relating to Shopify’s processing, including withdrawing consent or objecting to certain uses, through the Shopify Privacy Portal.

Third-Party Websites and Links

Our website may include links to websites or platforms operated by third parties, including social media platforms. Their collection and use of personal information are governed by their own privacy policies.

If you follow a third-party link or share information on another platform, please review that provider’s privacy and security practices. We do not control independently operated third-party websites.

Information you choose to post publicly on social media or other platforms may be visible to others. A link from our website does not, by itself, imply our endorsement of the platform or its content.

Children’s Privacy

Our Services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under the age of majority in their place of residence.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us at roshejewels@gmail.com so we can investigate and take appropriate steps to delete it.

We do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms are defined by applicable privacy laws.

Security and Retention

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no system or method of transmission is completely secure.

Please do not send full payment card details or other sensitive information through ordinary email or website inquiry forms. Use the designated checkout process to provide payment information.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining customer accounts, providing support, meeting legal and recordkeeping obligations, resolving disputes, and enforcing our agreements.

Retention periods vary depending on the type of information and the reason it is held. When information is no longer needed, we delete it or de-identify it, subject to applicable legal requirements.

Your Rights and Choices

Depending on where you live and applicable law, you may have the right to:

  • Access your information: Request details about the personal information we hold about you and how we use or disclose it.
  • Request deletion: Ask us to delete your personal information, subject to exceptions such as legal recordkeeping requirements.
  • Correct information: Request correction of inaccurate personal information.
  • Receive a portable copy: Obtain a copy of your personal information in a usable format and, in certain circumstances, request its transfer to another provider.
  • Opt out of certain advertising uses: Opt out of the sale or sharing of personal information or its use for targeted advertising through our Your Privacy Choices page.

If you reside in the European Economic Area or the United Kingdom, you may also have the right to object to or restrict certain processing. Where we rely on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before you withdrew consent.

Cookies and Tracking Preferences

Where available, you can review and change your cookie preferences through Cookie Settings in our website footer.

Where required by applicable law, we honor Global Privacy Control signals as requests to opt out of the sale or sharing of personal information for the browser and device sending the signal. Where Shopify can associate that signal with an account, it may also apply the request to that account. We do not respond to other browser “Do Not Track” signals.

Email Preferences

You can unsubscribe from promotional emails using the unsubscribe link in those messages. We may still send necessary, non-promotional communications about your orders, account, or requests.

Exercising Your Rights

Contact us at roshejewels@gmail.com to submit a privacy request. These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before fulfilling a request.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of authorization and verification of your identity.

We will respond within the timeframe required by applicable law and will not discriminate against you for exercising your privacy rights.

For requests concerning Shopify’s processing as an independent data controller, visit the Shopify Privacy Portal.

Complaints

If you have a concern about how we handle your personal information, please contact us at roshejewels@gmail.com.

Depending on where you live, you may have the right to appeal our decision on a privacy request. To submit an appeal, contact us using the email address above and explain the decision you would like us to review.

You may also have the right to lodge a complaint with your local data protection authority. You do not need to contact us first to exercise that right. For the European Economic Area, you can find the relevant authority in the European Data Protection Board’s directory.

International Transfers

Your personal information may be transferred to, stored, or processed in countries other than your country of residence, including the United States and countries where Shopify and our service providers operate.

Where applicable law requires safeguards for international transfers, we rely on recognized transfer mechanisms, such as adequacy decisions, the European Commission’s Standard Contractual Clauses, or applicable UK transfer agreements or addenda.

You may contact us using the details below to request further information about the safeguards applicable to your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements.

We will publish the revised policy on this page and update the “Last updated” date. Where required by applicable law, we will also notify you of material changes and obtain any necessary consent.

Contact Information

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Roshe Jewels
650 S. Hill Street, Suite 426
Los Angeles, CA 90014, United States
Email: roshejewels@gmail.com

For purposes of applicable data protection laws, Roshe Jewels is the data controller for personal information we process, except where Shopify or another provider acts as an independent data controller as described in this policy.